HomeArticlesMobile-First Member Engagement: How BIGGA Transformed Digital Connection October 2, 2025ArticleWhy 59% of tech projects fail (and the governance framework that prevents it)July 28, 2025ArticleSix steps to legacy system freedom: A practical roadmapJune 11, 2025ArticleFrom financial silo to collaborative hub: How ASC transformed their finance functionJune 11, 2025ArticleFrom golden child to legacy burden: The lifecycle of technology systemsMay 29, 2025ArticleMaking the Right Tech Choice: Standalone vs Platform SystemsMay 8, 2025ArticlePlanning Your Resources for Digital Change: A Blueprint for Charities and Membership OrganisationsMay 8, 2025ArticleAre your systems helping you raise more – or holding you back?March 28, 2025ArticleLambing, Leadership, and Driving Change: Meet Lisa, Our Senior Business Change ConsultantFebruary 25, 2025ArticleRoofing is in His DNA and CEO James Talman is Building the Future of NFRCJanuary 28, 2025ArticleIndependent at Hart: Celebrating a Year of ProgressDecember 17, 2024ArticleDriving digital change with a side of adventure: Meet Billy PeatDecember 17, 2024ArticleHow the NFRC Harnessed a Data Strategy to Fuel Innovation and Enhance Member ValueNovember 19, 2024ArticleCRMs to Cattle Farming: Meet Tom Palfrey, Principal Consultant at BluelightOctober 29, 2024ArticleFrom Lab Coats to Client Calls: Joyce Harmon’s Formula for Digital Change in Non-ProfitsOctober 8, 2024ArticleFrom Dancing to Doctorate to Director, with Nuna StaniaszekSeptember 3, 2024ArticleFrom Everest Base Camp to Digital Heights with Camilla FieldAugust 5, 2024ArticleYour essential guide to managing successful NFP digital projectsJuly 8, 2024ArticleLeah Mynett, Our Wonder Woman in Digital ChangeJuly 4, 2024ArticleTalking change with Hart at Digital Excellence Conference 2024June 5, 2024ArticleTechnology, Change, and Cheese with Russell MagnusonMay 30, 2024ArticleJon Eaton’s Story of Digital Transformation at Epilepsy ActionApril 10, 2024ArticleSpotlight on Alan Perestrello: Visions and goals for Hart SquareApril 2, 2024ArticleLeading technology consultancy Hart Square acquired by Alan PerestrelloFebruary 12, 2024ArticleZen and the Art of Project MaintenanceOctober 9, 2023ArticleData maturity: Turning your data into a powerful assetSeptember 25, 2023ArticleWhy legacy systems could be harming your non-profitSeptember 18, 2023ArticleHow to choose the right technology partnerSeptember 11, 2023ArticleWhy do non-profits need cybersecurity?September 4, 2023Article4 reasons for CRM resistance and how to overcome itAugust 29, 2023Article5 areas to focus on post CRM go-liveAugust 21, 2023ArticlePrioritisation for Project SuccessAugust 14, 2023ArticleWhy are non-profits targeted by social engineering cyber-attacks?August 7, 2023Article5 ways to maximise the discovery phase for project successJuly 31, 2023Article7 key benefits of hybrid workingJuly 24, 2023Article3 key measures of CRM successJuly 17, 2023ArticleHow to make bad decisions about new technology!July 10, 2023ArticleHow to maintain the integrity of your dataJuly 3, 2023Article5 ways data migration can positively transform your non-profitJune 26, 2023Article3 common digital project risks and how to manage themJune 19, 2023ArticleWill AI change your SEO strategy?June 12, 2023ArticleHow CRM’s can help charities fundraiseJune 5, 2023ArticleWhy Stakeholder Engagement is so important and how to do it wellMay 22, 2023ArticleWhen is the best time to undertake Business Process Reviews as part of a CRM project?May 15, 2023ArticleThe impact of ChatGPT on content creationMay 9, 2023ArticleSubject Matter Experts: your champions for changeMay 2, 2023Article3 overlooked areas of a successful projectApril 24, 2023ArticleHart Square are a MemberWise Digital Excellence Research ChampionApril 21, 2023ArticleDemocratising data: Why it’s important & how to get startedApril 17, 2023Article3 ways to recreate the humble whiteboard from homeApril 11, 2023ArticleEmpowering your team: How AI could make a differenceMarch 27, 2023ArticleThe role of data and CRM in fostering cross-organisational collaborationMarch 27, 2023ArticleDo you know your CMS from your DXP?March 20, 2023ArticleImproving your non-profit’s digital skillsMarch 13, 2023ArticleData Strategy: 5 reasons why your non-profit needs oneMarch 6, 2023ArticleWhy is it important to have a project board on an implementation project?February 27, 2023ArticleCost-of-living crisis: Is now the right time for non-profits to invest in new technology?February 13, 2023ArticlePersonalisation and Segmentation: Creating Tailored Website User ExperiencesFebruary 6, 2023Article2023 non-profit trends and challengesJanuary 30, 2023ArticleWhat is a data strategy? 4 key questions for a non-profit data strategyJanuary 19, 2023ArticleCybersecurity for charities: managing risks in 2023January 16, 2023ArticleWhat are the pitfalls of data migration testing?January 9, 2023ArticleNot everything you try will work out – and that’s ok!December 12, 2022ArticleEnvironmental benefits of moving to the cloudDecember 5, 2022ArticleWhat are user personas? A guide to creating and using personasNovember 24, 2022Article5 key benefits of CRM for non-profitsNovember 21, 2022Article6 key ways to keep your online community engagedNovember 14, 2022ArticleWhy you need to be talking about project risksNovember 7, 2022ArticleWhat do we mean when we talk about “Digital”?October 31, 2022ArticleVision versus Reality: The NHS National Programme for IT (NPfIT)October 18, 2022ArticleCan I do both a CRM and website project at the same time?October 10, 2022ArticleA beginners guide to requirements gatheringOctober 3, 2022ArticleThe difference between a Project Lead and Project SponsorSeptember 26, 2022ArticleEstablishing a High Performance Hybrid WorkforceSeptember 20, 2022ArticleHow do feedback environments shape us?September 13, 2022ArticleKey considerations for building your modern engagement tool kitSeptember 5, 2022ArticleMastering the art of online meetings & presentationsAugust 22, 2022ArticleHow to get started with a User Experience Journey MapAugust 15, 2022ArticleHow to manage the benefits of your digital change programmeAugust 8, 2022ArticleDos and don’ts of putting together a business caseAugust 1, 2022ArticleWhy Not Try A Bit Of Design Thinking For Choosing Your Next Non-Profit CRM?July 25, 2022ArticleFour key ways ERP software supports change managementJuly 11, 2022ArticleWhat is a business process review and why do I need one?July 4, 2022ArticleThe ‘perfect’ CRM system – is there such a thing?June 27, 2022Article5 steps to creating a User Experience Journey MapJune 20, 2022Article9 High-level CRM principles for leaders to adoptJune 14, 2022Article3 biggest challenges when starting an IT strategy and how to overcome themJune 6, 2022Article8 steps to building an online communityMay 30, 2022ArticleThe beginners guide to User Experience Journey MappingMay 23, 2022Article5 things you need to know about CRM marketingMay 17, 2022Article5 reasons non-profits and governments should consider a headless CMSMay 10, 2022ArticleWebsite, CMS, Portal…what’s the difference?!May 3, 2022ArticleTop leadership skills for success in 2022April 25, 2022Article2022 and the UK non-profit sector workforceApril 19, 2022ArticleCollaborate to elevate – bringing the right people on boardApril 11, 2022ArticleEverybody’s talking about benefits realisation. What does it mean, and how do we ensure that benefits are met?April 4, 2022ArticleDo you know your data lake from your data puddle – and why does it matter?March 28, 2022Article8 key roles for your digital project teamMarch 22, 2022ArticleSupport your professional members at every stage of their careerMarch 14, 2022ArticleAmbiguity on Projects … and Mark WatneyMarch 7, 2022Article13 Strategies to make your cyber security fail-proofFebruary 23, 2022ArticleContent & Digital Asset Management: looking after your assets and extracting valueFebruary 21, 2022ArticleCan online training be as effective as in-person training?February 14, 2022ArticleUnion membership in a digital worldFebruary 7, 2022ArticleUnderstanding what our users need (not what we think they need)January 31, 2022ArticleNew year, new look for Hart SquareJanuary 24, 2022ArticlePlanning for leadership success in 2022January 24, 2022ArticleThe most important part of the project are the people fuelling its success, so what happens when they’re not available?January 17, 2022ArticleHow CRM can Enhance your Sales and Customer SatisfactionJanuary 10, 2022ArticleChange management for CRM – Part 2December 9, 2021ArticleBuild member journey maps to support professionals through their careerNovember 29, 2021ArticleChange management for CRMNovember 22, 2021Article10 Reasons Why CRM is a must for Future GrowthNovember 15, 2021ArticleEnvironmental impact of working from homeNovember 5, 2021ArticleManaging Hybrid TeamsOctober 25, 2021Article8 ways to combat employee change fatigueOctober 18, 2021ArticleThe importance of optionsOctober 11, 2021ArticleGetting the board on boardOctober 4, 2021ArticleA round-up of Hart Square Training ProgrammeSeptember 28, 2021Article10 characteristics of a successful non-profit leaderSeptember 20, 2021ArticleDefining the difference between a Project & Business as UsualSeptember 13, 2021ArticleThe Future of EventsAugust 11, 2021ArticleGuide to getting started with a podcastAugust 9, 2021ArticleHow User Stories can help you produce the Perfect SpecificationAugust 2, 2021ArticleSecuring budget approval for change managementJuly 26, 2021ArticleSeries 1 finale – Hart Square PodcastJuly 19, 2021ArticlePart 2: Are you a part of a learning organisation?July 12, 2021ArticleHow to determine the ROI of CRM ImplementationJuly 8, 2021Article6 top tips for deriving benefits after your technology go-liveJuly 5, 2021ArticleBusting the myths of salesforce.orgJune 28, 2021ArticleKey considerations for a successful system implementationJune 22, 2021ArticleAre you part of a learning organisation?June 11, 2021Article7 top tips for Preparing for Go-LiveJune 7, 2021Article6 reasons why a dedicated project manager will help your project succeedJune 1, 2021ArticleAgile Planning Done RightMay 24, 2021Article5 Best Practices to Secure Your Company’s Office 365 AccountsMay 21, 2021ArticleFail to prepare, prepare to fail!May 17, 2021Article12 steps to building a successful Business CaseMay 13, 2021ArticleDoes your organisation need a Critical Friend?May 10, 2021ArticleGetting set up for success; planning for a post Go-Live worldMay 4, 2021Article10 objectives for your change programmeApril 28, 2021ArticleHow Can Non-Profit Organisations Benefit from SEO?April 21, 2021ArticleWhy sorting your data is critical to the success of your new CRM implementationApril 19, 2021Article10 key tips when you’re selecting new technologyApril 12, 2021ArticleI’ve changed, you’ve changed, can we talk?April 6, 2021ArticleTop tips for an effective partner selection processMarch 29, 2021ArticleIs an MVP implementation the right approach for me and my digital project?March 23, 2021ArticleTop Excel Templates To Make Project Management EasierMarch 18, 2021Article6 steps to begin your digital transformation journeyMarch 16, 2021ArticleWhat happens when it rains – is moving to the cloud always a good thing?March 9, 2021ArticleThe garden – a metaphor for your organisation’s strategyFebruary 23, 2021ArticleTop 7 CRM Trends to Look for in 2021February 18, 2021ArticleGetting started with a content strategyFebruary 16, 2021ArticleHow to incorporate a communications strategy into your change programmeFebruary 9, 2021ArticleSo, what does a Project Manager do all day?February 1, 2021ArticleMinimising the risk of employee change fatigueJanuary 18, 2021ArticleHow GDPR-led analysis should drive your CRM data migration planJanuary 18, 2021ArticleHow to succeed at User Acceptance Testing (UAT) in a virtual environmentJanuary 18, 2021ArticleDo me a favour and give me a ringJanuary 18, 2021ArticleTop challenges faced by non-profits in 2020January 12, 2021ArticleThe same magic formula that all the best online platforms deployDecember 11, 2020ArticleHas your faithful old CRM finally had its day? Part ThreeDecember 11, 2020ArticleThere’s no shame in outsourcing to specialists, especially where data (migration) is concerned!December 11, 2020ArticleTime to plan for project success rather than just surviveNovember 25, 2020ArticleThe challenge and opportunity of the virtual venueNovember 17, 2020ArticleWhy you need a Data Strategy to power your CRM successNovember 17, 2020ArticlePut your organisation’s culture at the heart of your recruitment processNovember 17, 2020ArticleHas your faithful old CRM finally had its day? Part TwoNovember 17, 2020ArticleHas your faithful old CRM finally had its day? Part OneOctober 20, 2020ArticleAchieving success at The Institute of Leadership & ManagementOctober 15, 2020ArticleThe importance of employee engagementOctober 15, 2020Article10 Top Tips for running online workshopsOctober 15, 2020ArticleWhat’s the ‘value’ of CRM – and how can it help your membership bodyOctober 15, 2020ArticleInnovating Customer Service in a time of crisisSeptember 22, 2020ArticlePeople and processes come before technologySeptember 22, 2020ArticleWhy ‘Work from Anywhere’ is Cool and What it Means for Your BusinessSeptember 22, 2020ArticleRoyal Institute of British Architects CPD successSeptember 22, 2020ArticleUser adoption – overcoming inertia & achieving successSeptember 22, 2020ArticleWhy we created our Definitive Guide to Salesforce for non-profitsSeptember 18, 2020ArticleContent Marketing isn’t just about contentAugust 20, 2020ArticleFive top tips for Project SponsorsAugust 20, 2020ArticleSeven Guerrilla Tactics for Managers of ChangeAugust 20, 2020ArticleThe same magic formula that all the best online platforms deployJuly 22, 2020ArticleHow can my organisation become digitally mature?July 22, 2020ArticleDisrupt or retreat? How to lead your non-profit out of the pandemicJuly 22, 2020ArticleHow to find a balance between culture and strategyJuly 22, 2020ArticleDoes culture always eat strategy for breakfast, or is there room for both at the table?June 24, 2020ArticleIs a digital strategy a thing of the past?June 24, 2020ArticleTime for a new kind of leadershipJune 15, 2020ArticleLearning your way into a new future: A guide on why and how to create a digital learning platform that increases member valueMay 28, 2020ArticleDelivering a virtual conference in lockdown: APM’s Power of Projects TakeoverMay 20, 2020ArticleThe Power of influence getting your message right in uncertain timesMay 5, 2020ArticleThe best video conferencing tool for your charity: ZoomMay 5, 2020ArticleHow can charities and NFP’s benefit from a brand management solution?May 5, 2020ArticleCarrying out and demonstrating CPD – does it really have to be so hard?April 27, 2020ArticleWhy you have to make the jump to eLearning nowApril 27, 2020Article8 Strategies Professional Membership Organisations Should Consider to Recoup Event RevenueApril 27, 2020ArticleThe social impact of working from home #stayhomesavelivesApril 24, 2020ArticleSwitching across to digital fundraisingApril 16, 2020ArticleIT Security Tips for working remotelyApril 16, 2020ArticleBecoming a digitally enabled powerhouseApril 16, 2020ArticleA guide to reporting for charitiesApril 16, 2020ArticleLeading a non-profit in a time of crisisApril 6, 2020Article6 real-life examples of Machine Learning deployments for non-profitsFebruary 11, 2020ArticleThe drive for non-profits to really engage with AIFebruary 6, 2020ArticleWhat does digital transformation mean in reality for non-profitsFebruary 4, 2020ArticleAI: A new hope?January 30, 2020ArticleRe-imagining technology to put people firstJanuary 28, 2020ArticleFundraising AI: Where man and machine mergeJanuary 23, 2020ArticlePeople, process and technology: leaving the legacy behindJanuary 21, 2020ArticleRising to the challenge of Industry 4.0January 16, 2020ArticleNon-profits using their data for optimised decision-makingJanuary 14, 2020ArticlePowering the vision at Twins TrustJanuary 9, 2020ArticleTransforming the Lawn Tennis AssociationJanuary 7, 2020ArticleChristians Against Poverty utilising Gift Aid to make impactDecember 19, 2019ArticleAI: Bringing people together or the end of the world as we know it?December 17, 2019ArticleA happy UI/UX for our people should be valued highly says MattOctober 18, 2019ArticleInterview with Dan Pegler, Head of IM&T, Action for Hearing LossJune 14, 2019ArticleInterview with Mike Robinson, Amnesty International UKMay 13, 2019ArticleIn conversation with … Jamie de Sousa, Silver SoftworksMay 10, 2019ArticleAsk the Expert – Rhys Evans, Senior Consultant, talks Change ManagementDecember 16, 2018ArticleAsk the Expert – Chris Gilbert, Senior Consultant, talks Business ProcessesOctober 31, 2018ArticleAsk the expert – Matt Dunphy, CRM consultant, on Good ProjectsOctober 10, 2018ArticleThe automation dilemmaApril 26, 2017ArticleSocial CRM – is traditional CRM dead?April 12, 2017ArticleShow More
