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Making it happen: keeping your technology implementation on track

Learning Programme: Part 3

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Turning a digital strategy into reality is rarely as smooth as the plan suggests. In this session, we’ll walk you through a structured, proven approach to delivering digital change: from planning and governance through data migration, integration, user testing, training, and change management.

November 12, 2026 at 9:30 AM

Past event

Project Management
Charity
Membership
Strategy
Abstract graphic with person

Our speakers

Lucy Ballantyne headshot

Lucy Ballantyne

Hand in Hand International

Senior Digital Manager

Joyce Harmon headshot

Joyce Harmon

Hart Square

Head of Client Services

Alan Perestrello headshot

Alan Perestrello

Hart Square

Managing Director

In this session, we share the practical approaches that keep technology projects on track: the governance structures, early warning signs, and techniques that help you manage scope, risk and stakeholders without burning trust, overspending, or overloading your team.

We’re joined by Lucy Ballantyne, Senior Digital Manager at Hand in Hand International, a charity that equips under-served women with the skills and resources to earn more money. Hand in Hand has just gone live on a new CRM after a short, focused implementation, so Lucy will be speaking from a project that’s still fresh. She’ll talk through how she approached it, the decisions that kept it moving and what she’d want other organisations to know before they start their own.

Hart Square’s Alan Perestrello and Joyce Harmon will draw on direct experience of delivery across the charity and membership sector so you leave knowing how to anticipate the complications that derail projects, rather than just respond to them.

Who is this for?

Project managers, implementation leads, and anyone with responsibility for delivering a technology project at a charity or membership organisation, including those currently mid-delivery and wanting to course-correct.

What you’ll take away

  • An understanding of best-practice governance and project-management frameworks
  • Why data migration, integrations, and UAT cause disproportionate pain in real projects
  • Early warning signs that a project is drifting, and what to do before it becomes a crisis
  • How to manage scope and risk without constant re-planning
  • A change and communications approach that keeps the organisation engaged and adoption on track from the start