Driving value: Realising the benefits of your digital project
July 23, 2026 at 9:30 AM
Membership
Charity
Digital strategy
Digital transformation
The journey doesn’t stop when the system goes live - this is when the real work begins. Adoption often stalls because of competing priorities, inconsistent training, or unclear ownership.
In this session, we’ll share the patterns we see most post–go-live: why systems aren’t used as intended, how HyperCare can either stabilise or stall momentum, and what happens when backlogs grow without clear ownership. You’ll gain insight into how experienced teams move from launch to sustained use, turning early challenges into a structured roadmap for continuous improvement and measurable impact.
Who is this for?
Leaders including heads of digital, operational directors, and digital leads responsible for ensuring that systems, processes, and ways of working are adopted successfully and deliver real outcomes.
Key Insights You’ll Gain
- Why digital adoption stalls even when projects are delivered successfully
- The hidden risks in the post–go-live period that most organisations underestimate
- How HyperCare decisions influence confidence, trust, and long-term usage
- Understand how to track and measure the success of their digital project in terms of benefits and organisational impact.
- Drive user adoption, monitor training/uptake, and support continuous improvement.
- How experienced teams measure value beyond usage statistics