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Implementation & change

You’ve made your technology decision, now the real work begins.
We help you manage implementation in a way that keeps you in control, avoids common pitfalls, and makes change stick across your organisation.

Whether you're deploying a new platform, integrating systems, or rolling out new processes and training, we bring experience, structure and capacity to keep things on track.

Implementation

Programme and Project management

We act as your client-side lead to drive delivery while protecting your team from burnout.

  • Build and manage project plans with clear milestones
  • Align internal and external workstreams
  • Track risks, dependencies and resource needs

Output: a structured implementation with clear ownership and momentum.

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Governance and stakeholder management

We make sure the right people are involved, informed and empowered to act.

  • Set up governance structures and escalation paths
  • Support decision-making across sponsors, boards and suppliers
  • Maintain visibility and accountability at every level

Output: confident leadership and reduced risk of delays or disconnects.

Testing, training and readiness support

We help you prepare your teams and systems for a smooth transition.

  • Design realistic testing plans and scenarios
  • Coordinate internal training and support content
  • Facilitate go-live readiness reviews and sign-off

Output: a smoother launch and fewer surprises on day one.

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Issue resolution and supplier troubleshooting

We help you unblock progress and restore confidence.

  • Identify misalignments, blockers and scope gaps
  • Reset plans, roles and priorities with all parties
  • Rebuild trust and focus around shared goals

Output: a re-energised team and a path forward you can deliver.

Change, communications and adoption

We support people through the journey so they’re ready to use what’s delivered.

  • Build tailored change and communication plans
  • Deliver training, team briefings and leadership support
  • Create feedback loops and post-launch engagement strategies

Output: higher adoption, reduced resistance and lasting impact.

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Hart Square joined us at a particularly tricky time. Our existing project was grinding to a halt and people were frustrated.

Jon Eaton, Communications and Digital Engagement Director, Epilepsy Action

What this looks like in practice

Epilepsy Action: From project failure to 11-month success

After 18 months of a failed CRM implementation, Epilepsy Action was left with two systems and widespread fatigue. Hart Square stepped in to reset the project, leading requirements gathering and partner selection to identify the right solution.

Results:

  • One CRM as a single source of truth
  • Reduced manual workload
  • Better reporting
  • Delivery in just 11 months

Read the full case study

Hart Square helped us to recognise that what we were trying to do was achievable. We just needed a reset. The initial phases of planning and supplier selection reinvigorated our teams and generated momentum.

Jon Eaton, Communications and Digital Engagement Director, Epilepsy Action