Business Case
When initiating a substantial digital programme it’s vital to build on solid foundations. We know how to build a compelling case for change.
What is a Business Case?
A business case sets out the rationale for change.
It defines the problem your organisation needs to solve, outlines the options available and defines the value, costs and risks of each option.
It ensures that any investment is backed by experience, evidence, alignment to strategy and a shared understanding of the expected benefits.
Challenges it solves
Many charities and membership bodies recognise the need improve services and achieve efficiencies by modernising their services, processes and systems, but struggle to answer key questions:
- “Why are we doing this?”
- “What are we trying to achieve?”
- “How will we measure success?”
- “What will it cost and is it worth it?”
- “What are barriers?”
- “What are the risks?”
- “What don’t we know”
Without a structured business case, projects can fail due to assumptions, overly optimistic outcomes or a lack of urgency, leading to unclear scope, insufficient budget and difficulty securing leadership buy-in or user adoption.
A well-defined business case brings clarity, evidence, and accountability to decision-making, ensuring your investment is justified and supported across the organisation.
Benefits of a Business Case
Strategic alignment
Connects your technology project directly to your organisational strategy, goals and mission.
Informed decision-making
Gives leadership the insight they need to embark on the change confidently.
Stakeholder engagement
Creates a foundation of shared understanding and commitment across teams, ensuring buy-in from the outset.
Financial transparency
Outlines the full costs and provides a basis for calculating return on investment.
Risk awareness
Identifies potential challenges and solutions to be actioned before embarking on Partner Selection.
Structured approach
Provides the foundation for successful procurement, implementation, and benefits realisation.
How we help
- Define the problem and desired outcomes through discovery workshops that engage stakeholders across your organisation.
- Explore and assess options to ensure you understand what’s achievable within your resources, budget and capability.
- Outline solutions to address any gaps in your current resources.
Quantify benefits and costs, covering financial return, stakeholder benefit, staff efficiency and mission impact.
- Develop a compelling case for approval that secures support, sets realistic expectations and provides a foundation for partner selection, implementation and benefits realisation.
- Our role is to guide and facilitate, helping you make informed, confident decisions with your technology future.
“ Having Hart Square as that expert external body with industry knowledge of the process, frees you up to make decisions. ”
“ You feel reassured that you have someone to sense check with throughout the process. ”
— Cameron Wright, Programme Manager, FEMs
