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Business Process Review

Taking the time to document your processes, and build knowledge and awareness of how your organisation carries out day to day operations, provides you with a valuable opportunity to assess them and build upon them.

Our approach will support you in identifying your “as is” state and suggest options to resolve issues with “Quick Win” or “Strategic” solutions.

Skills and knowledge

Our team have strong analytical skills enabling them to highlight risks, issues and opportunities, without the desire to “solutionise” around any piece of technology.


Our impartiality allows us to make meaningful and realistic suggestions about process issues without being influenced by our client’s internal culture or challenges. 


We provide a dedicated resource, and a clear methodology to undertake a time-consuming and sensitive piece of work. 

Reduce risk

We highlight key risks and issues with current ways of working which could have time, cost and reputational damage implications, alongside recommendations as to how these could be resolved.

Hart Square will deliver the following

  • Session overview primer for all attendees 

  • A series of workshops which discuss the area of work, challenges, aspirations and systems in place 
  • A set of outputs for all workshops:
    – Summary document for each workshop which highlights session focus, existing challenges, systems used, observations and recommendations
    – Supporting process map diagrams 

  • Workshops which may highlight inconsistent working practices and/or discussion points for teams to take away and reflect upon 

  • Summary playback session which highlights consistent/significant issues that need attention, suggested process map creation, and other key findings 

webinar on demand
Can a review of your digital processes benefit your digital project? A guide to getting started
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What is a business process review and why do I need one?
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A guide to business process reviews with Chris & Rhys
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Let’s talk

Get in touch today and speak to one of our experts on +44 203 468 8767