Hart Square advises on member management at the Pensions Management Institute

The PMI is a professional body with 6,000 members which supports and develops the experts who run the UK’s pension schemes.

“The key benefit for us was Hart Square’s willingness to understand what we were trying to achieve in a business sense and use their knowledge of the database to help us achieve our aims within the resources we had.”

Steven Slater
Head of Membership and IT at PMI

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The institute had implemented the Iris Integra CRM system as a tool for managing its membership activities. However, with the CRM being a largely out-of-the-box solution, it needed additional expertise to maximise the use of the solution – and decided to engage Hart Square, to advise and work on improving the reports that could be extracted from the CRM database.

Key benefits

  • Instant, institute-wide access to centrally-stored knowledge on members, their relationships and other intelligence
  • Tracking of contacts with complex, multiple relationships, with all intelligence relating to an individual contact in one place
  • Streamlined business processes (e.g. events management and Continuing Professional Development recording)
  • Increased confidence in organisational intelligence.

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