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Client story

Hart Square shows its metal for IOM3 CRM selection

The Institute of Materials, Minerals and Mining (IOM3) is a major UK engineering institution whose activities encompass the whole materials cycle, from exploration and extraction, through characterisation, processing, forming, finishing and application, to product recycling and land reuse.

Managing member services and interactions was becoming difficult due to an outdated legacy CRM (Customer Relationship Management) system. Hart Square provided expert guidance on replacing the existing CRM.

Key benefits

  • Expert guidance on replacing existing CRM
  • Expertise on CRM vendors
  • Management of vendor selection process
  • Solutions met business objectives and aggressive timescales
  • Members will have better access to online services

“Hart Square have really lived up to expectations. I don’t know how we would have got through this process without their help and guidance.”