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Client story

Hart Square prepares London Borough for CRM selection

New solution will help London Borough of Tower Hamlets to provide better customer experience

The London Borough of Tower Hamlets (LBTH) is one of the UK’s most culturally vibrant and diverse areas. The borough is densely populated, with over 300,000 people living within eight square miles at the heart of London’s East End. It includes a number of London’s famous attractions including the Tower of London, Tower Bridge and Billingsgate Fish Market and is also home to a business centre such as Canary Wharf.

Key benefits

  • Expert guidance on replacing existing CRM
  • Expertise on CRM vendors
  • Management of ITT process
  • Solutions selected to meet target operating model
  • Customers will have better access to online services

“With councils, you make decisions, but things can be delayed and there are kinds of things to deal with, such as procurement and resourcing. However, with Hart Square’s help and support, I have confidence that we are doing things appropriately. Their expertise has been the biggest benefit.”