Training and Support


Avoid the dreaded ‘scope creep’ and ensure a smooth implementation path

So you’ve just selected a new solution, possibly a new supplier (or two) to work with, and you’re about to embark on one of the most challenging projects you can take on. The stakes are high both in terms of the expenditure and the potential benefits you can achieve.

At this point the hardest thing to really appreciate is just what it takes to replace one, or more, of your key business systems. Your project will probably take at least 9 months, usually longer, and you need to keep your staff engaged whilst placing exceptional demands on a core team who are already time poor.

The Hart Square team fully understands what it takes to deliver system implementations.  Our project and change management skills have been tuned and honed through years of experience and the learning of every project – our team have literally run hundreds of projects across a wide variety of implementation approaches.

Trying to run a major project alongside a valuable day job can only introduce unnecessary risk into an already fraught exercise, but our project managers will help you set expectations for the project and its impact on you.  We will create a strong focus for the project internally, and will work closely with your technology partners to ensure successful outcomes for everyone involved.

When things go wrong – and they almost always do – we are prepared and ready.  We know how to keep projects on track, work our way through any “roadblocks”, tightly manage scope creep, avoid time blowouts and tension between your teams and your providers, which will not benefit either party.

From data migration and integration, to user testing and training, Hart Square provides a 360-degree view through all stages of the implementation,.  We believe that our experience and expertise in these fields can protect your investment and guide your teams through the transition until it is part of business as usual.

“We contacted Hart Square and it became clear that their Integra knowledge and their extensive project management services would help us achieve the successful roll-out of the web phase of the project.”

Client story

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