In 2016, we launched our first ever independent research report, CRM Projects: why do they succeed or fail?
The research was conducted across the entire non-profit sector, and we were encouraged and inspired by the level of response and the excellent feedback we received when the report was launched last November.
A lot can happen in 12 months, so we decided to repeat the research in 2017, which has enabled us to compare this year’s data with that of 2016.
This report provides important insights and key trends around CRM project success – and failure – in our sector.
So, is CRM project success increasing or stalling?
Are non-profit organisations better prepared and running better projects?
And who are the leading and emerging CRM solution providers?
You can find out by reading the report, which we’re launching at TechSmart NFP in 2017.