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From legacy system to innovation – how digital can enable your mission

25 September, 8:30 am - 10:45 am

Breakfast briefing – free to attend
Supported by Trillium
25th September, 8.30 – 10.45am

In a disruptive world the organisations who succeed are those who put their customers and their online experiences, at the centre of everything they do. As consumers we are increasingly expecting this standard with every digital interaction, in everything we do. The charities who can deliver this, will ultimately be the most successful in achieving their mission.

It’s no longer enough to rely on siloed systems and a beautiful looking website. To really engage and innovate, charities need systems of intelligence, not databases and content management systems.

The right ones will manage every aspect of your donor relations through strategic, intelligent integration of all relevant systems, especially your website.

In this breakfast session, we want to support charities and membership organisations who are finding it challenging to stay relevant in digital world with legacy systems. Whether you feel trapped by the technology or by the culture of your charity, we’ll discuss ways in which you can be more ambitious, manage change and better use digital platforms to further your aims.

In the context of your own experiences and challenges we’ll discuss and debate:

• How to move on from a using platforms as data storage rather than relationship managers

• How to avoid creating silos when delivering digital transformation

• What getting effective member and donor personalisation really involves

• How to gather key insights and what to do with them

• Why and how extending this approach beyond your donors and members is important

This round table breakfast is the ideal opportunity to share and debate your experiences, learn from your peers and get straight forward, tailored advice from the Founders and Directors of Trillium, a leading digital transformation consultancy to the NFP sector.


Alan Perestrello and Gavin Pollock, Co-founders and Directors, Trillium

Steve Ball, Joint Chief Executive, Thirtyone:eight


8.30 Registration and Breakfast

9.00 Introductions and scene setting

9.15 Case study/Panel Discussion

9.45 Q&A and Open forum Discussion

10.45 Close