Breakfast briefing – free to attend
29th April, 8:30 – 10:45
The London Borough of Tower Hamlets (LBTH) worked with Hart Square on their transformation Programme for them to rapidly improve the online experience for its customers that was being hampered by an existing CRM system that was out of support.
LBTH’s plan was to embark on a long-term project to introduce a new CRM, but they also sought an interim solution for 12 months to secure the operational reliability of the business. They didn’t really understand the process and the resources required, so they asked Hart Square to be the needed experienced consultants to help them map their journey.
This session will explore:
- How to get a clear understanding of what options are available to match your strategy
- How to develop your requirements to ensure there are no surprises later
- The importance of developing and keeping your target operating model front of mind
- How to avoid duplicate spending on IT projects
We are also happy to announce that the LBTH case study is now available here.