Entries by Ian McGregor

Change management for CRM

Change management is an approach to systemically shift individuals, teams, and organizations from a current state to a desired future state while mitigating productivity loss during the transition, creating the environment for sustained change and realizing the benefits of change more quickly.  The implementation of a new system will move many people away from the status quo […]

Part 2: Are you a part of a learning organisation?

In part one of this article, I talked about how becoming a learning organisation can unlock the potential contained in a system and explored how effective learning can take place at the individual level. In part two, I will discuss how you can ensure effective learning can take place at both the team and organisational […]

Are you part of a learning organisation?

Knowledge is the lifeblood of the organisation You’ve invested large amounts of finance, time and effort in a new customer or member management system, linked it to your website and accounting application. You analysed and documented the organisation’s business requirements, considered how processes might change as a result of having the new system and spent […]